Executive Relationship Management
The administrative aspects of benefits vendor relationships are complicated. From program initiation to ongoing operations, there are multiple moving parts that impact thousands of participant interactions, millions of dollars in benefits, and, potentially, the financial future of participants. When a vendor supports more than one benefit program, the integration can increase the complexity dramatically.

To help plan sponsors manage the overall relationship, GCIAS dedicates an executive relationship manager, who serves as a single point of contact and is responsible for:

• The overall effectiveness of the services provided

• Engagement of Bank of America and Merrill resources for strategic initiatives, including acquisitions, conversions, plan changes, etc.

• Ensuring ongoing process improvement and application of best practices

• Escalation of opportunities and issues resolution
  
  Equipping Employees at all Levels to Pursue Financial Wellness
  From simple things, like how to access online resources and our contact center, to more complex needs, such as how the benefits offered fit into a participant’s holistic financial picture, GCIAS is prepared to work with plan sponsors to equip participants throughout the organization to achieve financial wellness through:

• Custom communication strategies and education initiatives to help participants at all levels maximize their employer benefits

• Dedicated Financial Advisors and Financial Solutions Associates who deliver live and web-based presentations to groups of employees, and one-on-one support to individuals at all levels for more personalized discussions

• Wealth management planning support available at no charge to help employees understand their holistic financial needs and opportunities

• Specialized communication to support the unique needs of executives and senior managers